ASSISTANT HOUSE MANAGER/TICKET-TAKER

Job Title: Assistant House Manager/Ticket-Taker, Astor Place Theatre

Position Type: Part-time

Compensation: $25/hour, with a 4-hour minimum per show

Reports to: House Manager

About the Astor Place Theatre

The Astor Place Theatre is a historic Off-Broadway venue in the heart of Greenwich Village. No Guarantees Productions, through NG Astor LLC, is excited to be building a dedicated team to transform the Astor Place Theatre into a dynamic cultural hub for a variety of new and innovative theatrical productions. We are revitalizing the theatre to host a new generation of productions while honoring the venue’s legacy, and looking for professionals to help us create a welcoming and memorable experience for our guests, artists, and staff.

Position Overview

The Assistant House Manager/Ticket-Taker is a key support position for the House Manager, ensuring a smooth and enjoyable experience for all guests. The role involves acting as a lead usher and ticket-taker during guest entry and assisting the House Manager with various front-of-house responsibilities, among other responsibilities. This is a hands-on position that requires excellent customer service skills and the ability to work effectively in a fast-paced environment. This position will also serve as a key point of contact for the House Manager and other staff members during each performance.

Key Responsibilities

Guest Services:
- Serve as the lead ticket-taker during guest arrival, accurately scanning tickets and directing guests to the correct entrances and aisles.
- Work closely with the House Manager and Box Office to help resolve seating issues and ensure a smooth ticketing/entrance process.
- Address guest questions and concerns in a professional and courteous manner.
- Assist with ensuring the lobby and restrooms are clean, well-stocked, and ready for guest arrival.
- Support the House Manager in ensuring lines for entry, concessions, and restrooms are managed efficiently.
- Ensure guests with disabilities receive assistance as needed.
Operational Support:
- Provide assistance to the House Manager as needed, including but not limited to ensuring coverage for them during breaks or brief absences.
- Help manage the ticket scanners, walkie-talkies and other front-of-house communication equipment.
- Assist House Manager with pre-show safety checks, including checking fire exits and ensuring clear pathways.
- Serve as a liaison between the House Manager and the usher staff.
- Provide support to the House Manager, as needed, in coordinating with concessions and merchandise vendors.
- Work with front-of-house staff between shows on two-show days for auditorium and restroom cleaning.
- Help oversee the closing of the house after each performance, as needed.
Safety and Emergency Preparedness:
- Understand and be prepared to implement all emergency procedures, including acting as a point of contact for any incidents in the absence of the House Manager.
- Report any safety issues or incidents to the House Manager immediately.
Other Responsibilities:
- Position will require work outside of normal business hours, including nights, weekends, and holidays.
- Position will require the individual to stand for extended periods, walk up and down stairs, bend down, and carry equipment and/or supplies to assist with theatre cleaning as needed.
- Additional duties as needed or directed.

Qualifications

Proven experience in a customer-facing role, preferably in a theatre, event, or hospitality environment.
Strong interpersonal and communication skills.
Experience with Microsoft Office Suite (Word, Excel, Outlook).
Ability to remain calm and effective in high-pressure situations.
Basic knowledge of theatre operations and ticketing equipment is a plus.
A team player with a strong work ethic.
Must be comfortable being the last person in the theatre to lock up at night.
Successful applicant must have, or will need to obtain FDNY certificates of fitness, including F-03 (Indoor Place of Assembly), F-07 (Fire and Emergency Drill Conductor), and S-95 (Supervision of Fire Alarm Systems) certificates as a condition of employment, with certificate fees to be covered.

To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in the Assistant House Manager/Ticket-taker position at the Astor Place Theatre to jobs@noguarantees.com.

NG Astor LLC is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All NG Astor LLC employees are required to abide by this policy.

If you need a reasonable accommodation to complete your application, please email Hal Goldberg at jobs@noguarantees.com.